Quote of the Week: Spirit of the Squirrel
We talk a lot here about performance management and corporate culture. Last week, we suggested popping popcorn, bringing in cupcakes and celebrating National Kick Butt Day – all in the name of boosting morale and productivity. But you also know the warning we give. That it’s not just about the popcorn and cupcakes.
Read moreQuote of the Week: Discover a Different Boss
Happy Columbus Day. This is a good week to explore….looking to discover: something good about your boss. Just in time to write a nice note to her for Boss Day(on Friday); a different perspective that would help you be a better boss; helping you take charge in more effective ways, make things happen and inspire others to do the same; new courage needed to push off from shore.
Read moreQuote of the Week: Customer Service is not a department…
There are all sorts of ways to celebrate Customer Service Week. However you choose to celebrate (or not), here’s a good thing to keep in mind….this week and all the weeks that follow.
Read moreProtected: Quote of the Week: Skeletons in your closet?
There is no excerpt because this is a protected post.
Read moreQuote of the Week: The customer is always right?
The customer is always right? What about when the customer yells and screams, leaving the company rep in tears? We just couldn’t live by that anymore.
Read moreQuote of the Week: It’s not our fault!
When I am Cathy Customer and I pay for something, I do NOT care whose fault it is. I just want to get whatever it is I paid for. Is that how you feel?
Read more