So much to do!

Common conversation in offices everywhere is the seemingly insurmountable amount of work left to be done on a particular project. Or in a particular department. Or at home. Or… There’s…

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Your Team

We featured this quote last year when the  Red Sox became the  2013 World Series Champs.  I thought of it  while working with a team  littered with people who rolled…

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Take Back Your Time

Any of this sound true for you? You make a plan for the day and interruptions destroy the plan. You can’t get anything done until everyone else goes home for…

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for Columbus Day

When I think of Christopher Columbus, five words flash through my brain. “I have a decided heart.” Copyright secured by Digiprove © 2014

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Working in the dark?

We started our staff meeting in the dark last week. After a few minutes, I introduced this quote and then immediately flipped on the lights. Yes – Vinnie, the Vampire…

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Customer Service is NOT a Department

Vinnie is thrilled to be back – and just in time to share a bite size bit for Customer Service Week. As you may recall, we have featured a version…

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