10 Ways to Treat & Tweak During Customer Service Week

Next week is Customer Service Week – a great week to treat and tweak. If done well, the result is an increase in awareness, morale, customer loyalty and overall performance. Here are 10 ideas or tips for tweaking and treating.

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10 Common Elephants in the Room

Are there any elephants in your office? Even a baby elephant takes up lots of room and resources. And has a way of weighing down, if not crushing morale, productivity and overall performance. Here are 10 common elephants that can easily do that. Are you going to let him (or her) crowd you and your team out of success?

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10 Things The Lone Ranger Stood For

The Lone Ranger never took off his mask, which would never fly well in today’s we-must-be-transparent environment. But he looked for the truth, took action and didn’t need credit. AND – he made it clear what he stood for. Here are 10 things The Lone Ranger stood for.

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10 Next Steps that Take 5 Minutes or Less

Determining the NEXT STEP for every project on your list is a power punch in the fight against procrastination.
Don’t have time to take the NEXT STEP?
Make it small…just t0 “get the ball rolling.” Just to feel a hint of progress. A bit of achievement. A sense of success.
Here are 10 steps that can be done in 5 minutes or less.

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10 Ways to Get the Most from Game Day

If you run a business in a college town…are you ready for game day? Even though I’ve been in Chapel Hill for over 30 years, the number still amaze me…

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10 Ways to Help the Good Dog Win

That mean, evil dog can be REALLY mean. And tough. Sometimes I think I’ve starved him to death and then all of the sudden. Out of no where. He attacks. And when he wins….he devours all morale and productivity in sight.

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