10 Dancing Skeletons
When things don’t go as desired, a simple apology may be enough. Or a discount. Or a systems review. Something simple and quick and we can move on. But sometimes something more is needed. A master of mistake management is quick to observe the potential development of a skeleton; is well aware of the value of getting it out of the closet; and knows how to make it dance. Here are ten examples of dancing skeletons:
Read more10 Reminders About ANGRY Customers
This approach is far better for productivity, morale and overall business performance. It requires In order to do that, a mind shift is often needed…one that makes it possible to hear customers in a different way. It’s amazing how resolutions change when the customer feels heard.
Read more10 “Mistakes” to Maximize
Is your organization getting the most from the mistake it makes? Here is an exercise that will help you do so…and build morale and productivity in the process.
Read more10+ benefits of masterful mistake management
Obviously, there is a lot at stake when mistakes are made. And when mistakes are met by masterful mistake management, there is much to celebrate. here are 10+ benefits.
Read more10 opportunities to get more done in less time
Have you ever determined solutions in meetings and then nothing gets done. What a waste of time! There’s a simple question that helps to move things along. And here are 10 opportunities to use it. Plus tools for reinforcement.
Read more10 steps that take 5 minutes or less
What if one of your projects is huge? A long journey. With lots of steps. Or what if you have lots of projects with lots and lots of steps? What single step can you take in the long journey(s) ahead of you? Just one step. Just to get started. Just to feel a hint of progress. A sense of success.
Here are 10 steps that can be done in 5 minutes or less.