Movie of the Week: Customer Service Weak
In celebration of Customer Service Week, we bring you a double feature! Both movies provide excellent examples of Customer Service that is Weak because of …. Well – take a look and you decide what makes it weak.
Read moreMovie of the Week: jetBlue Marathon
jetBlue didn’t let their management of the 2007 Valentine’s Day ice storm at JFK rest in the closet for any time at all. They made it dance and dance and dance – a veritable dance marathon. And now, we are turning it into a movie marathon. Four features, about 28 minutes total, all featuring jetBlue CEO, David Neeleman’s appearances on Youtube, Today, David Letterman.
Read moreMovie of the Week: The customer is always right?
How do we train someone to be ready for dealing with angry customers? Hopefully it doesn’t happen enough at your place for you to be flush with examples. You could do “what if” exercises. For most people, movie clips are even more effective. Here’s a good one, plus discussion questions to go along with it.
Read moreMovie of the Week: Do you have a Delores?
Another good movie for Mistake Management Month, “Coffee Goof”. Watch how she handles it. Notice how she tells him what to do, shows him and then has him do it. Perfect model for teaching. And just look at the way she deals with her customers. Do you have a Delores?
Read moreMovie of the Week: The Lemonade Stand
We’ve been talking about the value of turning lemons into lemonade this week. With this group as your competition, the market will be all yours!
Grab the popcorn and enjoy this feature in celebration of Mistake Management Month.
Movie of the Week: Next Steps
Football season has just begun and so our feature film is from the locker room…a scene from the movie Any Given Sunday. This is a good one to show your team if they need encouragement to keep on pushing, inch by inch, toward the goal. In case football isn’t your thing or in case showing a movie with this message is not the best next step for your team…don’t worry! There are many other options in our cineplex. You can watch one or all for the same price.
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