They Turned Lemons into Lemonade
Can you think of a time when you were the customer, “they” made a mistake, but handled it in such a way that you ended up happy, kept doing business with them, and maybe even recommended them to others? With the hope of raising awareness of the importance of Mistake Management, we have declared September Mistake Management Month. And we are looking for stories about Masterful Mistake Management.
Read moreWe beat the heat & turned lemons into lemonade.
Can you think of a time your organization made a mistake and then handled it so well that the customer was pleased, kept doing business with you, and maybe even recommended you to others? Congratulations! Please share your story with us so that people outside your organization can learn from it. Who knows…you might be on the receiving end of better mistake management because of it!
Read moreYes! We celebrate mistakes!
Does your organization celebrate mistakes? Reward mistakes? Make it save to make and learn from mistakes? Like the ones below.
We’d love to hear your story too!
The Making of Mistake Cake
Mistake Cake serves as a reminder of the cool things mistakes can bring.
Read moreTheme for the Month: Mistake Management
September is Mistake Management Month here at Business Class. The purpose is to raise awareness and importance of masterful mistake management. Here are several ways to join in. We hope you will!
Read moreMovie of the Week: Next Steps
Football season has just begun and so our feature film is from the locker room…a scene from the movie Any Given Sunday. This is a good one to show your team if they need encouragement to keep on pushing, inch by inch, toward the goal. In case football isn’t your thing or in case showing a movie with this message is not the best next step for your team…don’t worry! There are many other options in our cineplex. You can watch one or all for the same price.
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