Movie of the Week: Do you have a Delores?
Another good movie for Mistake Management Month, “Coffee Goof”. Watch how she handles it. Notice how she tells him what to do, shows him and then has him do it. Perfect model for teaching. And just look at the way she deals with her customers. Do you have a Delores?
Read moreHooray for Sugarland
here’s a story from Business Class reader, Kim Duval, about a time they messed up but managed it so well that she has continued to do business with them, will continue to do business with them and even recommends them to others. Who is “they”? In this particular story, “they” are Sugarland in Chapel Hill, NC.
Read moreToday Only: Great Price, Great Prize
Buy it today and then use it as a prize for later….for the person who brings in the most sales next week. Or the person who brings in the most accounts receivable. Or the person who tweets the most. Or use it as a training tool for you or someone on your team. There is MUCH to be learned from the race track!
Read moreLessons from The Lone Ranger
The Lone Ranger premiered on television on September 15, 1948. What does that have to do with business and leadership?
Read moreCongratulations to Diana & her team!
Congratulations to Diana! She took on a tough challenge and has seen great results. And congratulations to her team. They were open to the changes and accepted her lead.
We were thrilled to hear about it! Thrilled for her. And thrilled to be able to share it with you because it’s an excellent example of what we talk about here: taking charge in more effective ways, making things happen and inspiring others to do the same.
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