10 Reminders About ANGRY Customers
This approach is far better for productivity, morale and overall business performance. It requires In order to do that, a mind shift is often needed…one that makes it possible to hear customers in a different way. It’s amazing how resolutions change when the customer feels heard.
Read moreThe Man on the Subway
I once heard a story about a man on the subway with four young children. He just sat there while the kids ran wild.
The man said nothing to them…just stared into space. Other passengers on the train couldn’t believe how slack he was being with his kids.
Read moreQuote of the Week: The customer is always right?
The customer is always right? What about when the customer yells and screams, leaving the company rep in tears? We just couldn’t live by that anymore.
Read moreJust for fun – skydiving & more
A few bite-size bits for business…use to start a staff meeting. There is something about laughter that breaks down barriers and loosens the mind.
Read moreYour team lose this weekend?
Want to be a better manager? Want some tips for getting to goal? Here are a few from the football field.
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