Your Team
We featured this quote last year when the Red Sox became the 2013 World Series Champs. I thought of it while working with a team littered with people who rolled…
Read moreTake Back Your Time
Any of this sound true for you? You make a plan for the day and interruptions destroy the plan. You can’t get anything done until everyone else goes home for…
Read morefor Columbus Day
When I think of Christopher Columbus, five words flash through my brain. “I have a decided heart.” Copyright secured by Digiprove © 2014
Read moreWorking in the dark?
We started our staff meeting in the dark last week. After a few minutes, I introduced this quote and then immediately flipped on the lights. Yes – Vinnie, the Vampire…
Read moreClear As a Ghost
As managers, we are often disappointed by what people do or don’t do. Along with anger, frustration and other assorted emotions, micro-management often follows. Or a return to the “I’ll…
Read moreCustomer Service is NOT a Department
Vinnie is thrilled to be back – and just in time to share a bite size bit for Customer Service Week. As you may recall, we have featured a version…
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