Quote of the Week: On Fault & Responsibility
If people aren’t used to this approach, it takes a while to break down barriers to success. But once the barriers are down. Once people see and feel the freedom and excitement of collaboration and creativity – it’s a huge boost to morale, productivity and overall performance.
Read moreMasterful Mistake Management at Sugarland Bakery
How are mistakes handled in your organization?
Is there a Mistake Management Plan? One that facilitates masterful mistake management? One that helps you get a good return on investment from every mistake made?
Read moreHappy National Creamsicle Day
While all of this might seem like nonsense, there’s a real good chance that it will help you with some serious business like boosting productivity, morale, the economy – even customer loyalty.
Read moreMasterful Mistake Management at Four Corners
Every organization needs a mistake management plan – preferably one that fosters MASTERFUL mistake management.
That’s because as hard as we may try to avoid making mistakes, we all make them from time to time. And what happens after that is critical to our success.
10 Mistake Management Mistakes
This week’s Quick List* is written in support and celebration of Mistake Management Month. Our definition of mistake is broad. It could be a late delivery or faulty product to…
Read moreQuote of the Week: Mistakes & discovery
Many people SAY they want to learn from mistakes. But few people do more than surface learning. And many quickly learn that the best thing to do with mistakes is cover them up. And that’s a shame because…
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