Quote of the Week: It’s not what you know

A message to leaders and workers and graduates everywhere…

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It’s Not What You Know

Here’s a favorite customer service story. And one I like to share with new graduates. And people in new jobs.

People who may be a bit nervous that they aren’t ready. Or maybe they are plum scared – about the work, about the boss, and perhaps worst of all – about that first face-to-face meeting with a client.

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May-Only Boosts for Morale & Productivity

Click on calendar for more detail including print and download instructions.

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10 Dangerous Generalizations

10 Dangerous Generalizations

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Quote of the Week: Skies are blue…

In celebration of National Poetry Month, this week’s leadership quote of the week is….

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10 Ways & Reasons to Appreciate

The best companions to our Leadership Quote of the Week: Craving to be appreciated: 10 Tips for Showing Appreciation and 10 More Quotes & Reasons to Show Appreciation.

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