10 Favorites for Customer Service Week
Here are ten favorite activities and tools for teaching, tweaking and reinforcing the who, what, where, when, why and how of excellent service during Customer Service Week and 51 other weeks of the year. The benefactors? Customers, vendors, staff, management, owners – actually – everyone!
Read moreQuote of the Week for Customer Service Week
Vinnie is thrilled to be back – and thrilled that he’s just in time to share a bite size bit for Customer Service Week. Customer service is not a department. It’s an attitude. An atmosphere. A culture. A way of doing business.
Read more10 Ways to Treat & Tweak During Customer Service Week
Next week is Customer Service Week – a great week to treat and tweak. If done well, the result is an increase in awareness, morale, customer loyalty and overall performance. Here are 10 ideas or tips for tweaking and treating.
Read moreQuote of the Week for Confucius Day
Our leadership quote of the week is in celebration of Confucius Day. Post it everywhere as a reminder of how to handle dark times and situations. A terrific strategy for boosting morale, productivity and overall performance.
Read moreFabulous Service by JVG Plumbing
I have a new favorite plumber.
I had an old favorite plumber. Polite. Quick. Cleaned up after himself. But I had been trying to get him over for weeks to fix a leaky toilet. First he was on vacation. Then he had to handle an emergency. And then I think he forgot about me for a while.
Read more10 Common Elephants in the Room
Are there any elephants in your office? Even a baby elephant takes up lots of room and resources. And has a way of weighing down, if not crushing morale, productivity and overall performance. Here are 10 common elephants that can easily do that. Are you going to let him (or her) crowd you and your team out of success?
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