The Man on the Subway
I once heard a story about a man on the subway with four young children. He just sat there while the kids ran wild.
The man said nothing to them…just stared into space. Other passengers on the train couldn’t believe how slack he was being with his kids.
Read moreQuote of the Week: The customer is always right?
The customer is always right? What about when the customer yells and screams, leaving the company rep in tears? We just couldn’t live by that anymore.
Read moreMovie of the Week: Do you have a Delores?
Another good movie for Mistake Management Month, “Coffee Goof”. Watch how she handles it. Notice how she tells him what to do, shows him and then has him do it. Perfect model for teaching. And just look at the way she deals with her customers. Do you have a Delores?
Read moreLessons from The Lone Ranger
The Lone Ranger premiered on television on September 15, 1948. What does that have to do with business and leadership?
Read moreCongratulations to Diana & her team!
Congratulations to Diana! She took on a tough challenge and has seen great results. And congratulations to her team. They were open to the changes and accepted her lead.
We were thrilled to hear about it! Thrilled for her. And thrilled to be able to share it with you because it’s an excellent example of what we talk about here: taking charge in more effective ways, making things happen and inspiring others to do the same.
Read more