Kudos to Wilma at Burger King

Here’s a story for Discover a Different Boss Week. It happened at Burger King. Wilma was the boss. It was easy to make burgers, fries and fountain drinks. And to bag up the orders. The challenge was with strawberry milkshakes.

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Theme for Week: Discover a Different Boss

Many things to celebrate starting with Columbus Day and National Kick Butt Day. Ending with National Boss Day. Teddy bears and grouches in between. We are weaving it all together into our theme for the week: Discover a Different Boss. No – we aren’t talking about getting a new job. We’re talking about making your current situation different – and better.

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Hybrid Vehicles Only

“Preferred” parking for hybrids. Outside the new Aloft Hotel in Chapel Hill, North Carolina.

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A+ Customer Service Attitude

In celebration of Customer Service Week, our Quote of the Week: Customer service is not a department…it’s an attitude. If you asked me for an example of a person who exudes an excellent customer service attitude, the first person I would think of is

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10 Tips for Customer Service Week

Customer Service Week is a great week to treat and tweak. If done well, the result is raised awareness, better morale, improved productivity, more customer loyalty and better overall performance. Here are 10 suggestions:

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Nutty Idea for CS Week

Are things a bit nutty in your office?

Then here’s a fun thing to do during Customer Service Week…or anytime.

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