The Heaven & Hell of Making Things Right
Remember those old numbers about how a dissatisfied customer will complain to five to ten of their friends? How many zeros does social media add to that?
Read moreQuote of the Week: On Meetings, Minutes & Hours
Our leadership quote of the week will not be popular with many leaders, but it’s a good one for those who are looking for ways to save time and, get to goal PLUS boost morale, productivity and overall performance.
Read moreReminder: It’s Bike to Work Week
Ride Your Bike to Work Week (this week) and Ride Your Bike to Work Day (Friday) is a good way to nudge more in that direction.
Read more10 tactics for drawing out winners
To me, one of leadership’s greatest rewards is drawing the winner out in someone, when she seemed like such a loser that no one, not even Lucy Loser, believed she had it in her. How to do it? Here are 10 common tactics…along with commentary about likely results for each.
Read moreQuote of the Week: On leaders, losers & winners
I say, phooey on that. The leader could have done his job of leading…which includes getting out from behind the process and out from under the paper and digging deep to find the real problem that’s causing the loser to show up instead of the winner.
Read more10 ways to handle losers
If you are in pursuit of important growth objectives, you need every team member to be galloping to goal. If a few are just limping along – or even worse laying around on the job – you must be so frustrated! What are you going to do?
Here are 10 possibilities.
Read more