Quote of the Week: Fear, Columbus & Kick Butt Day
Today is Columbus Day. Thursday is Kick Butt Day. And ever since Vinnie got back, he’s been asking everyone he sees…Are you scared to lead? If you aren’t doing the above, you aren’t doing your job as a leader. You must be scared to lead.
Read moreThe Five B’s
Sorry I didn’t get this posted before the debate last night. Last Thursday night, Wilson White received the Outstanding Recent Graduate Award from UNC’s School of Law. After graduating from…
Read more10 Favorites for Customer Service Week
Here are ten favorite activities and tools for teaching, tweaking and reinforcing the who, what, where, when, why and how of excellent service during Customer Service Week and 51 other weeks of the year. The benefactors? Customers, vendors, staff, management, owners – actually – everyone!
Read moreQuote of the Week for Customer Service Week
Vinnie is thrilled to be back – and thrilled that he’s just in time to share a bite size bit for Customer Service Week. Customer service is not a department. It’s an attitude. An atmosphere. A culture. A way of doing business.
Read more10 Ways to Treat & Tweak During Customer Service Week
Next week is Customer Service Week – a great week to treat and tweak. If done well, the result is an increase in awareness, morale, customer loyalty and overall performance. Here are 10 ideas or tips for tweaking and treating.
Read moreQuote of the Week for Confucius Day
Our leadership quote of the week is in celebration of Confucius Day. Post it everywhere as a reminder of how to handle dark times and situations. A terrific strategy for boosting morale, productivity and overall performance.
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