Customer Service 101 – Class #2
Featured in “Business Class” Volume 7 Issue 12 Note from Jan: Don’t let the title fool you. This article is for those interested in building a stronger customer service culture….
Read moreCustomer Service 101 – Assignments for Class #2
If you are just auditing this class, these assignments are optional. But if you are serious about service – meaning you want to provide more than just ordinary service – then…
Read moreGood Manners? No Problem
Featured in “Business Class” Volume 7 Issue 11 Note from Jan: If you read “Customer Service 101“, you saw a list of five things customers want. Five free and easy…
Read moreCustomer Service 101 – Class #1
Featured in “Business Class” Volume 7 Issue 10 Note from Jan: If you responded to our Reader Poll, thank you. The input we received was very helpful. Many of you asked…
Read moreCustomer Service 101 – Assignments for Class #1
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Read moreThe Unhelpful Manager
A follow up to an earlier article: “Joy of Independence”. Some thought it seemed unhelpful. Not the article, but the management approach. This article is about how doing something that may seem “unhelpful” may actually be the most helpful thing you can do for morale and productivity – theirs and yours.
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