The Hot Dog Story

The economy had taken an unfavorable turn and so had our close rate. Objections were getting tougher – in particular and understandably – the ones about budget. A group of us were commiserating in the sales room. We were worried and wondered how we might bide our time until things loosened up. A vacation perhaps?

Dan, our sales manager, must have been able to hear some of this from wherever he was at the time, because he swooped into the room as he tended to do and said, “Have you guys heard the hot dog story?”

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Reader Comments on Holiday Giving & Receiving

We recently asked readers about holiday gifts they had  received (from customers, colleagues or vendors) that they especially liked. Some of their responses:

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Protected: Traditions

There is no excerpt because this is a protected post.

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Best Sellers

A fantastic video: The Simple Truths of Service: The Story of Johnny the Bagger Also: Amazon.com has just released a list of top selling business books in 2008. I’ve listed…

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Customer Service 101 – Class #3

It’s time for  #9. #9 on the list of what customers want* is something for which they are especially thankful – and that is  going beyond expectations. Whether it is…

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Customer Service 101 – Assignments for Class #3

If you are just auditing this class, this assignment is optional. It’s an easy one though. Copyright secured by Digiprove © 2011

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