Here are ten favorite activities and tools for teaching, tweaking and reinforcing the who, what, where, when, why and how of excellent service during Customer Service Week and 51 other weeks of the year.
The benefactors? Customers, vendors, staff, management, owners – actually – everyone!
1-5 Click on the pictures for more detail.
6-7 Two great videos.
Read more, including suggested discussion questions at: Movie of the Week for Customer Service Weak (no that’s not a typo). Don’t forget the popcorn.
9. Quotes for posting.
Here’s a good source…the Serious About Service section of the Business Class Quote Library.
10. Don’t stop after this week!!! Keep treating and tweaking after Customer Service Week. There is a fantastic excuse throughout the month of October.
And Vinnie has great ideas on how to do it.
It’s loaded with meeting plans, articles, handouts and follow up materials to post. All designed to help you boost morale, productivity and customer loyalty in October and beyond.
And if you are REALLY Serious About Service…if you want all of your stakeholders to love you – continue your focus on customer service all year long with a series of workshops and /or strategy sessions to help you build or tweak your customer service plan and culture. Want help with that? You are in the right place.
Contact us for more info on this. Meanwhile – take a look at these comments from participants.
“Jan Bolick was the presenter who seemed to bring fresh ideas to her presentation. She built her presentation around our theme. Other speakers appeared to present the same thing they take anywhere they go to speak, perhaps dusted up a bit. Jan brought a well-needed session to us.” Participant of NCACPA Members in Industry Conference
“You helped us realize the importance of customer service and ways to improve. I appreciate your help!” Student Staff Member of The Daily Tar Heel”
“Thank you for putting on the Extra! Extra! More Than Ordinary Service seminar. You did a wonderful job! I received all Positive feedback about the presentation, its content and material. I think everyone who attended felt it was time well spent.” Staff Member of The Chapel Hill-Carrboro Chamber of Commerce
“I liked the way the entire group could get involved. You obviously put time and effort into preparation for the session. It motivated me to create a better system for my publication”. Participant in Southern University Newspaper Conference
“Excellent presenter, helpful exercises, new ideas, very helpful!” UNC Staff Member
“Really helped me see what it is and what elements are needed and to start making a plan.” UNC Staff Member
Jan Bolick, works with leaders to boost morale, productivity, engagement and overall performance so that they and their teams make their individual and corporate goals.
* 10 by 10 on Tuesday is a weekly feature for managers who don’t have time or don’t want to make time to read lengthy articles or even short paragraphs. We call it a Quick List. AKA – 10 by 10 on Tuesday. 10 ( ideas or tips or questions or steps or ways to Get 2 Goal or Be a Better Manager, etc) by 10 (AM – EST) on Tuesdays. Click here if you’d like to see all Quick Lists created to date.
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