This week’s Quick List* is written in support and celebration of Mistake Management Month.

Our definition of mistake is broad.  It could be a late delivery or faulty product to an external customer.  Or simply a long wait at check out.  Or it could be an internal error.  Or a PR snafu.

Most people try hard not to make mistakes but of course, we all do.   I believe every business should have a mistake management plan in place.  One that fosters MASTERFUL mistake management.

Check out Related Articles for examples of masterful mistake management and the benefits of such.

Below are 10 frequent mistakes people make when managing mistakes.

1. Ignore/pretend mistake or issue does not exist.
2. Hide/lie about it/sweep under the rug.
3. Blame others – the customer, other employees, vendors, policies, etc.
4. Fire the offender and expect problem to go away.
5. Take no responsibility for correction.
6. Take no action.
7. Move slowly/delay action until can gather more facts.
8. Pass to someone else or a committee to handle.
9. No communication with offended party.
10. No follow through.

Please join us in building awareness about the impact of Masterful Mistake Management.

If you’d like help:

1. Invite Jan to make a presentation to your management group on Masterful Mistake Management.
2. Hire Jan to work directly with you to master mistake management.
3. Hire us t0 facilitate a group retreat designed to develop or fine tune your Mistake Management Plan.

For more information on any of these, send an email to: jan@businessclassinc.com.

Related Articles:

• Quote of the Week from Wooden & Withers
• Quote of the Week on Mistakes & Discovery
• 10+8 Benefits of Masterful Mistake Management
• Making Things Right at UNC
• The Heaven & Hell of Making Things Right

*Note: 10 by 10 on Tuesday (also know as a Quick List) is a weekly feature is for managers who don’t have time or don’t want to make time to read lengthy articles or even short paragraphs. Here you will find 10 tips or questions or steps or ways to Get 2 Goal or Be a Better Manager, etc). And it will be posted by 10 (AM – EST) on Tuesdays. Here’s our collection of Quick Lists to date.

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