In this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?

They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.

Here is a story about a person in Florida who does business with heart. It was told at a newspaper conference several years ago.

Reggie, the concierge at a Marriott Hotel in Florida personally interacted with all of the major league baseball teams when they stayed at the Marriott during spring training. He knew how important this business was and catered to their every whim.  He made sure that Tommy Lasorda had his favorite meal, a cheesburger with fries, waiting in his room every night after a game. This relationship went on for 5 years.

In year 6, the Hilton built a new hotel right next door. They went after the sports league business & got it.

Reggie was devastated but not to be out done. The afternoon of the check-in of baseball teams to the Hilton, Reggie went over to the hotel & he somehow “borrowed” a Hilton uniform. That night when Tommy Lasorda came back from their game, Reggie met him out front of the Hilton in his Hilton uniform.

Tommy Lasorda said, “Reggie, I didn’t know you were working for the Hilton.”

Reggie replied “Oh, I’m not,Mr. Lasorda, but I have been at your service  for 5 years & I know this hotel doesn’t know the things that please you as a guest. They don’t know that you like a cheesburger and fries waiting in your room after every game. But when you get upstairs tonight,  it will be waiting for you because I placed the order myself just a short while ago.”

The following year the Dodgers and other teams returned to the Marriott.

Does anyone in your state do business with heart?

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