At the Marriott in Atlanta, I couldn’t help but overhear a customer yelling at Antwon who worked as a bellman there. And couldn’t help but notice that Antwon stayed calm through all the ranting and raving.
When asked how he managed to do that, Antwon laughed and said, “I get lots of practice.”
He grew more serious as he said, “I try to rise above it. I figure if I be nice to them, then maybe it will make their day better. And maybe later they will think about it and be nicer to the next guy.”
Thank you, Antwon for doing business with heart.
Does anyone in your state do business with heart?
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