Dad realized he had left his hiking boots at The Pointe South Resort in Phoenix, a stop on the way to The Grand Canyon. Based on prior experience, he feared the boots were gone forever.
He called Pointe South and reached Laurie who said, “Mr. Bolick, in room 1216 – yes I have 1pair of hiking boots, 1 pair of dress shoes, 1pair of khakis and 1 very pretty blue checked shirt.”
He couldn’t believe his ears. The list was so long! And – she responded so quickly without even putting him on hold. Dad told her he would pick everything up when he returned to Phoenix for the flight back to North Carolina.
Laurie surprised him again by offering to send the clothes to his next destination. At no charge. True to her promise – Dad had a package waiting for him when he checked in to his hotel the next day.
Laurie did business with heart.
Does anyone in your state do business with heart?
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