Here’s a quick meeting segment – perfect to include with your weekly staff meeting.
Great way to heighten awareness of customer service. Maybe even uncover some scary situations.
It’s based on an article called : Boo! Are you chasing your customers away?
E-mail the link BOO! Are you chasing customers away? to everyone and ask them to read the article in advance.
Or you can skip that part and simply read the the article outloud at your meeting.
Then lead a group discussion based on the questions at the end of the article.
Or if you have a group of 10 or more, you’ll get more input if you divided them into smaller groups for discussion.
Then have each group share.
This adds time to the meeting segment, but it also adds depth.
Take immediate action on as many ideas as possible.
Make note of all others. More discussion may be needed on these later.
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Feel free to embellish the theme by:
- playing spooky music in the room while people are entering
- darkening the room
- decorating the room
- putting out bowls of Halloween candy
- serving refreshments such as bat juice and bat cookies
- or I Scream Sandwiches
One last thing – dig deep, uncover some skeletons and have fun.
