Trying to Please Everyone
Today’s blog post by Seth Godin, “Critics that matter”, reminded me of a favorite from the Business Class Quote Library. Here are links to both.
Read moreBeat the Heat – A Lesson Learned in Mississippi
This was much stronger action than most companies would have taken. Was it worth it?
Read moreBeat the Heat – A Lesson from Domino’s
Though we try to do everything to provide great products and service for our customers – sometimes we mess up. Here is a sure fire formula for beating the heat.
Read moreIncrease Your IQ by Ten Points
Just imagine the boost in productivity and morale if we could all increase our IQ’s by ten points! There is one VERY easy way to do it!
Read moreHow To Pay Attention to Mistake Management
Most every organization can get big boosts in productivity, morale, customer loyalty and profitability by simply paying more attention to how they manage (or don’t manage) mistakes. If you are interested in getting some of these boosts but aren’t sure how to “pay more attention”, you might start by asking yourself some questions.
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