Many people SAY they want to learn from mistakes. But few people do more than surface learning. And many quickly learn that the best thing to do with mistakes is…
Ever feel like you deal with the same mistakes and problems over and over again? Ever feel like you wrestle with the same decisions over and over again? Maybe even…
We’ve all been there. Scared of something. Often the unknown. Imaginations running wild with negatives that are certain to happen. Here are three common scenarios. 1. Ready to make a…
A customer waited at the copy center while two clerks carried on about a “slimy” (their words) co-worker. They didn’t acknowledge the customer’s presence at all. It was as if…
The man in this photo is Matt. He’s the manager. Standing at the head of the conference table. By himself. All is quiet. Nothing wrong with that. Except there is…
The foundation of good morale and productivity is hiring the right people. Yes – don’t hire grumps. The people you hire must have clear roles, responsibilities, expectations and goals. And…