1. Pay attention to the service you get wherever you go.
   1. What do you love about it?
   2. What do you hate?
   3. If you have co-workers, suggest they do the same.
   4. Share your customer service stories at your staff meeting.  Make it a regular agenda item.  Soon others on the staff will be bringing and sharing their own stories.
   5. You don’t even have to wait for the staff meeting.  Tell your stories around the “water cooler”.
   6. Stories about poor service are powerful.  Few people want to be one of the “bad guys”, so hearing stories about them raises awareness and plants seeds for change.
   7. Stories about good service then serve as models and idea generators.

1. Meanwhile, evaluate your own service.
   1. Give yourself an overall service rating on a scale from 0-10.
   2. Rank your service based on these five things customers want:  a smile, good eye contact, good manners, a respectful greeting and a thank you.

Want some extra reading before the next class?

Go to:  http://businessclassbookclub.com/recommended-favorites/customer-service/

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