For those of you preparing for Customer Service Week (first week of October), I congratulate you for taking charge of this built in opportunity to boost morale, productivity and overall performance.
The benefactors? Customers, vendors, staff, management, owners – actually – everyone!
Here are 10 Tips and Reminders for Customer Service Week:
1. Customer Service is not a department.
2. The best use of Customer Service Week is as a combination of celebration and check up. Make Customer Service Week a week to tweak.
3. Don’t stop there. Excellent customer service takes constant care.
4. Celebrate excellent customer service by reading testimonials and letters of praise from customers.
5. Post items in #4 on your Wall of Fame. If you don’t have one, create one.
6 If you have an actual Customer Service Department, Customer Service Reps or people who have that job function, roll out the red carpet for them one day – or every day if it fits your overall scheme for the week.
7. Have a discussion about internal customer service. Who is whose customer? They may never have thought of it quite this way. Have them thank each other for the service they provide each other.
8. Do something to thank your customers.
9. Read a quote a day. Print. Post. Use as computer wallpaper. Get quotes here.
10. Remember #3. If you want all of your stakeholders to love you – continue your focus on customer service with a series of workshops and /or strategy sessions to help you build or tweak your customer service plan and culture. Want help with that? Contact us for more info on this.
Meanwhile – take a look at these comments from participants.
“Jan Bolick was the presenter who seemed to bring fresh ideas to her presentation. She built her presentation around our theme. Other speakers appeared to present the same thing they take anywhere they go to speak, perhaps dusted up a bit. Jan brought a well-needed session to us.” Participant of NCACPA Members in Industry Conference
“You helped us realize the importance of customer service and ways to improve. I appreciate your help!” Student Staff Member of The Daily Tar Heel“Thank you for putting on the Extra! Extra! More Than Ordinary Service seminar. You did a wonderful job! I received all Positive feedback about the presentation, its content and material. I think everyone who attended felt it was time well spent.” Staff Member of The Chapel Hill-Carrboro Chamber of Commerce
“I liked the way the entire group could get involved. You obviously put time and effort into preparation for the session. It motivated me to create a better system for my publication”. Participant in Southern University Newspaper Conference“Excellent presenter, helpful exercises, new ideas, very helpful!” UNC Staff Member
“Really helped me see what it is and what elements are needed and to start making a plan.” UNC Staff Member
* This weekly feature is for managers who don’t have time or don’t want to make time to read lengthy articles or even short paragraphs. We call it a Quick List. AKA – 10 by 10 on Tuesday. 10 ( ideas or tips or questions or steps or ways to Get 2 Goal or Be a Better Manager, etc) by 10 (AM – EST) on Tuesdays. Click here if you’d like to see all Quick Lists created to date.
Copyright secured by Digiprove © 2011 
