This quote is perfect for any business, organization, department or group getting ready to celebrate Customer Service Week (first week of October). It’s also perfect for any other business, organization, department or group.
This attitude can be positive or negative. Whichever it is, it drains or boosts morale, productivity and overall performance.
Thought/Discussion Questions:
- Are you happy with the customer service provided by your team?
- What would you like to be different?
- What do you, as a leader, do now to positively influence your team’s attitude toward customer service?
- What do you do to negatively influence it?
- What can you do to get to #2?
- What can others do?
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Meanwhile:
- Post this on your computer as a reminder. See instructions below.
- If you haven’t already done so, sign up for a Monday morning BOOST for you and your team – the Leadership Quote of the Week delivered to your email box each Monday morning.
Sign up here for the Leadership Quote of the Week – A Bite Sized Bit to Boost Morale, Productivity and Performance.
Use the above quote as background or wallpaper for your computer with just three clicks.
1. Click on the image above.
2. Right click on the image that appears.
3. On the pull down menu that appears, click on “set as background”. Voila!
There’s still plenty of room on the left side of the screen for all your shortcut icons.
Note: If you don’t like your new wallpaper, don’t want to replace it with a quote from the Business Class Quote Library and don’t know how to get rid of it…… Go to your control panel. Select “Display”. Select “Desktop”. And then choose from the designs offered.”
Or print the PDF version below. Just click on the printer icon in lower right corner of the image.
Problems? Try this link.
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Thanks Jan, I really appreciate and enjoy your perspective. I would say after reading “Delivering Happiness” this weekend about Zappos, we should modify your quote: “Customer Service isn’t a department, it’s not just our attitude, it’s our WHOLE company”
In an age of compartments and divisions within corporations, when accountants are running the show – now more than ever the Customer Experience from start to finish is reliant on the whole company (good or bad) understanding their role in delivering “world class service.” I am finding the challenge lies in helping everyone understand they have a role, then once they get that piece, helping them to have the same set of values so we deliver consistently.
Thank you again for your thoughts and ideas
D –
“Delivering Happiness” is a great read, isn’t it?
About the quote – I agree with you. That’s the way I interpreted it – that customer service is an attitude that shows up everywhere in the business. With every communication, transaction, activity, etc.
Your modification clarifies that. So thank you.
I also agree that it is a challenge to help everyone understand that each person has a role. It sounds like you have taken on that challenge and I applaud you for that.
Can this quote – the original version or your modified version – help you in that effort?
I’d love to hear your approach if you have time for that.