In celebration of Customer Service Week, we bring you a double feature!
Both movies provide excellent examples of Customer Service that is Weak because of ….
Well – take a look and you decide what makes it weak.
Grab some popcorn (from that popcorn machine you brought in this month for National Popcorn Poppin’ Month), gather everyone around and enjoy!
Wait a minute – before you gather everyone around, you might want to preview this on your own.
And then answer this question honestly: If there is a bad customer service attitude in your organization, are you at “the top” of that attitude?
Questions for thought/discussion for above video
- What do you think of the wait person’s attitude?
- What about the rules?
- Might they be considered Dumb Rules?
- Wonder what her manager would have said if he had been called over?
Questions for thought/discussion for above video
- What about the attitude here?
- What’s at the root of this lack of enthusiasm?
- Ever thought about the inter-relationship between customer service, morale and productivity?
If you haven’t already done so, we invite you to post our Quote of the Week: Customer service is not a department…
Other Tips & Tools for Customer Service Week:
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